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Whether you need guidance choosing a golf simulator or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days to addresses within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
If your golf simulator, launch monitor, or other product does not meet your expectations, contact our support team to start a return. We will walk you through the process and make it as smooth as possible.
Can I exchange a product for a different model?
Absolutely. If you need to swap an impact screen size or upgrade to a different launch monitor, get in touch and we will help coordinate the exchange for you.
How do I choose the right golf simulator for my space?
Room dimensions, ceiling height, and your intended use all factor in. Send us your space measurements and goals, and our team can recommend the best simulator setup for your situation.
Are your launch monitors compatible with popular simulator software?
Most of the launch monitors we carry work with widely used simulator software platforms. Check individual product pages for compatibility details, or contact us for specific pairing recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team replies to every inquiry within one business day so you are never left waiting.
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Your payment and personal information are protected with industry-standard encryption at every step.
Free Continental Shipping
Owned and operated by The Golf Simulator Shop, we offer free shipping on most orders within the Continental U.S.
Hassle-Free Returns
Not the right fit for your space? Our returns process is straightforward and our team will guide you through it.
